Scarlet 540£29.00
Customer care
How can we help?
For questions about your order, choosing a scent or anything else, send us a message below.
Answers before you email
These cover almost every message that reaches our inbox.
Orders, shipping & returns
How long does delivery take?
Orders are packed within 1–2 business days. Delivery is typically 3–6 business days in the US and UK, and longer for international addresses or US territories.
It says delivered but nothing arrived
Give it 24 hours and check with neighbours or your building's parcel room, as carriers sometimes scan early. If it still hasn't shown up, message us and we'll replace or refund it.
Can I change my address or cancel my order?
Yes, as long as it hasn't shipped. Message us straight away with your order number and the correct address, choosing "Order or delivery" above so it's flagged as urgent.
What's your returns policy?
Because these are personal care products we can't accept returns on opened items, and unopened items can be returned within 14 days of delivery.
If the scent isn't right for you, tell us within 30 days under our satisfaction guarantee and we'll work with you to make it right.
How long does one jar last?
Roughly 4–6 weeks with daily use. Daily user? Every 30 days. Using it a few times a week? Every 60 or 90 days is the better fit.